Customer Support 2nd Level (m/f/x)

Timisoara

Full-time

Permanent employee

What we look for

WE ARE SEARCHING FOR YOU!

Got big plans? Great. So do we.
We are always interested in meeting competent team players.

Are you a passionate Customer Supporter in Level 2 with a good understanding of a ticket system?
You are enthusiastic about helping customers with their technical issues?

Then apply and join our team as a Customer Supporter 2nd Level (m/f/x) full-time in a hybrid working model in Timisoara, Romania.

Plentysystems Romania SRL promotes equal opportunity and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.

Your mission

Provide friendly, timely assistance on PlentyONE software inquiries
Log and classify tickets accurately, set priority
You provide detailed bug escalations
Create & publish standard KB articles
Training & coaching for L1 teams
Maintain proactive communication to ensure satisfaction
Contribute to knowledge base (articles, FAQs, macros)
Collect and share customer feedback with Product & Engineering

Your profile

Proven experience: 2+ years in 2nd level customer support or a similar role
Languages: german at least B1, english at least C1
Know the industry: You have experience in a Software / SaaS company
Know the tool: You are experienced in using a ticket system to communicate with the customer and internal teams
Empathy: Your mindset is customer oriented and you understand what the need is
Excellent Communicator: You can clearly communicate solutions and information to the customer and intern stakeholders
Drive: you are stress resistant and like working KPI oriented

Benefits

Your voice counts! Your ideas for the success of plentysystems and our support to take care of you personally

Hybrid work: work from our office in Timisoara and from home for 2-3 days weekly
Work-life balance & a headquarter in Timisoara
Up to date: work with the latest hardware and technology
Always better: further training budget and a wide range of workshops
Well provided for: 7 card Gym subscription, Pluxee card for meal tickets, Private medical insurance
annual december bonus

About us

The PlentyONE GmbH is an innovative software company and the developer of the leading e-commerce ERP, PlentyONE. For 20 years, the company has empowered brands, manufacturers and retailers in expanding their reach, scaling their e-commerce business efficiently by enabling them to quickly connect to more than 150 marketplaces. PlentyONE automates and connects processes across the full depth and breadth of the e-commerce value chain to drive effective multichannel commerce. This enhances customers' digital sales strategies. Approximately one in ten euros in German online trade is generated via the platform. For more information, visit www.plentyone.com.